22 Sep
|
Socket.dev
|
Toronto
22 Sep
Socket.dev
Toronto
Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech workplace.The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams. This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships.Key Responsibilities:
- Direct the merchant application and onboarding journey effectively
- Ensure timely activation through coordinated implementation plans
- Monitor exit indicators and usage trends among merchants
- Facilitate educational and growth opportunities for merchants
- Analyze operational metrics for improvement initiativesRequirements:
- Over 8 years of relevant experience in fintech or
📌 Ott Pay Merchant Operations Leadership Role (Toronto)
🏢 Socket.dev
📍 Toronto