Are you passionate about creating memorable guest experiences? Do you thrive in a rapid-paced environment where no two days are the same?At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.About the RoleReporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.What You’ll Be DoingWelcome guests in a professional, friendly, and engaging mannerProvide exceptional customer service throughout the guest experienceCheck guests in and out accurately and efficientlyHandle reservations, room changes, and guest requests using the hotel PMS systemRespond professionally and effectively to guest concerns or issuesUtilize up-selling techniques to maximize guest satisfaction and hotel profitabilityMaintain a clean, organized,



and professional front desk environmentCommunicate effectively with guests, team members, and leadershipFollow all front office policies, procedures, and Nova Hotels standardsReport maintenance, safety, security, or suspicious concerns promptlyAssist teammates and support overall front office operations as neededParticipate as a member of the hotel Health & Safety teamPerform additional duties and projects as assignedQualificationsMust be legally entitled to work in CanadaFluent in spoken and written EnglishHigh School Diploma requiredPost-secondary education or hospitality training is considered an assetExperience & SkillsPrevious hotel or hospitality experience is considered an assetExperience using a PMS, POS, or switchboard system is an assetStrong communication and interpersonal skillsExcellent problem-solving and guest service abilitiesComfortable working in a fast-paced environmentStrong computer and telephone skillsPositive attitude with the ability to remain professional under pressureDependable, flexible,



and able to work varied shiftsTeam-oriented with a willingness to support othersKnowledge of the local community and attractions is considered an assetPhysical RequirementsLong periods of sitting with occasional standing and walkingOccasional bending, crouching, or lifting up to 10 lbsExtended periods working on a computer and telephoneWork EnvironmentThis role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.Why Join Edmonton Inn?At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.We offer:Competitive wagesExtended health benefits for full-time employeesStaff hotel rates across Alberta, Saskatchewan, and the Northwest TerritoriesFriends & Family hotel discountsEmployee discounts at food & beverage outletsOpportunities for growth and development within Nova HotelsA welcoming and collaborative team environmentAbout Nova HotelsNova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.At Nova Hotels, we want every guest - and every employee - to feel like part of our family.We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Bilingual Guest Services Agent At Playground - $20 An Hour (Winnipeg)
🏢 Coast Victoria Hotel & Marina by APA
📍 Winnipeg