Elevate client success as the Senior Director of Client Success at Guardteck in Burnaby, BC. Spearhead service delivery and operational excellence across multiple security sites.

This dynamic role involves leading client-facing operations in a security workplace, where you’ll influence strategic initiatives and drive client retention. Your ability to mentor teams and manage escalations will ensure consistent service quality, making you integral to the success of client relationships.

Key Responsibilities:



• Lead account managers to deliver superior service experiences • Maintain strong client relationships through site visits and communication • Develop strategies to enhance client satisfaction and retention • Monitor performance against budget and KPIs • Engage in bids and proposals to secure new business

Requirements: • Minimum of 5 years in client success or operations leadership • Background in security or multi-site contract services • Strong analytical skills for performance and budget oversight • Effective communicator with strong leadership qualities • CPP certification or equivalent is preferred

Embark on a mission to ensure client success and operational efficiency with Guardteck. #J-18808-Ljbffr

📌 Senior Client Success Leader - Security (Burnaby)
🏢 Guardteck Security
📍 Burnaby