- HydraulicsCustom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.CTOS operates 40 locations across Canada and the U.S..This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta.We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipmentAs a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.What You’ll Do- Dispatch and coordinate Field Service Technicians for all offsite work- Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments- Review and verify technician work; escape issues as needed- Manage incoming service calls and assign resources accordingly- Maintain compliance with Canada Transport regulations and technician logs- Review inspection reports, repair orders, and timecards for accuracy- Update and maintain the Customer Interaction Center daily- Communicate with customers and internal teams to minimize equipment downtime- Partner with the Service Manager to improve operations and customer satisfaction- Support scheduling,



including on-call rotations and reporting- Travel as needed (25% +) based on business needs- Ensure adherence to safety standards and participate in CTOS and OEM trainingWhat We’re Looking For- High School Diploma or equivalent- Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)- 5+ years of experience in heavy equipment, truck, or construction machinery repair- Strong knowledge of:- Hydraulics- Electrical systems- Chassis and track equipment- Utility equipment (cranes, digger derricks, hi-rail)- Ability to read and interpret technical manuals and diagnostics- Strong leadership, communication, and problem-solving skills- Comfortable using laptops/diagnostic toolsThe Ideal Candidate- Hands-on leader who leads by example- Highly collaborative and solutions-oriented- Committed to safety, quality, and customer satisfaction- Thrives in a quick-growing, team-focused environmentBenefits- Life Insurance- Accidental Death & Dismemberment (AD&D)- Dependent Life Insurance- Short-Term Disability (STD)- Long-Term Disability (LTD)- Extended Health Care Coverage- Virtual Health Services- Employee Assistance Program (EAP) & Travel Assistance- RRSP (Registered Retirement Savings Plan)- Paid Vacation, Holidays & Sick Days#J-18808-Ljbffr

📌 Field Service Manager – Canada (Toronto)
🏢 AtkinsRéalis
📍 Toronto