Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction.In this Customer Support Agent role, you will directly contribute to a successful appraisal process. Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position.Key Responsibilities:- Review and manage appraisal requests through NAS- Update lenders and appraisers with request status- Ensure adherence to departmental policies and procedures- Collaborate with management for timely completions- Identify and escalate delayed issues appropriatelyRequirements:- Fluent in both French and English- Proven experience in customer service- Robust communication and interpersonal skills- Knowledge of appraisal guidelines and metrics- Ability to consistently meet performance requirementsJoin TNG and put your bilingual abilities to work as a Customer Support Agent.#J-18808-Ljbffr