You will lead the design and configuration of Application Portfolio Management and Business Capability capabilities in ServiceNow on a part-time contract engagement, working remotely from the US or Canada. The role combines hands-on configuration with advisory work: running workshop sessions, refining stories and demonstrating the solution to stakeholders. Estimated at 384 total hours, with workshops expected to begin in early October.

Responsibilities

- Lead and support workshop sessions, refine stories, and demo the solution to stakeholders
- Perform data setup for Application Portfolio Management Business Capability to enable out-of-the-box functionality, using data from the existing ServiceNow SAM implementation to build Business Capability software models
- Provide best practice guidance on OOTB attributes for business applications and application services, and support CSDM alignment of both
- Create up to 20 current data capture fields on core Application Portfolio forms
- Configure up to 3 catalog items and workflows for business application lifecycle management, and up to 2 data policies for application portfolio record certifications
- Build and update Application Portfolio dashboards and reports using Performance Analytics (approximately 16 hours of effort)




- Configure up to 5 application indicators and a scoring profile for application scoring and rationalization, plus up to 3 Business Capability indicators and scoring profile
- Load Business Capabilities into the ServiceNow Business Capability table and Business Capability to Business Application relationships into the CI relationships table

Requirements

- Lead-level technical consulting experience with expertise in Enterprise Architecture
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Enterprise Architecture (APM) certification
- Hands-on experience configuring Application Portfolio Management and Business Capability data models
- Working knowledge of CSDM and of ServiceNow Software Asset Management data
- Experience building dashboards and reports with Performance Analytics
- Fluent English with strong written and verbal communication skills
- Ability to work remotely from within the US or Canada

Nice to have

- Experience supporting Transformation or Strategic Portfolio Management (Tx/SPM) workflows
- Experience facilitating client-facing discovery and design workshops
- Background in application rationalization and scoring programs

#J-18808-Ljbffr

📌 Lead ServiceNow Enterprise Architecture / APM Technical Consultant (Contract, Remote) (Ottawa)
🏢 Peek IT Services
📍 Ottawa