Become a pivotal Bilingual IT Service Desk Analyst for KFC, providing frontline IT support to restaurant teams. Engage via calls, emails, and online sessions in a hybrid work environment to resolve issues promptly.

This role requires 1-2 years of experience in IT support, where you'll assist KFC employees with various technology incidents and service requests. Your bilingual skills will be essential, alongside a strong customer service approach and familiarity with IT hardware and software. Contributing to process improvements will enhance service quality.

Key Responsibilities:



• Deliver outstanding customer service via various communication channels • Provide user training on technical processes as necessary • Follow established departmental processes and seek improvements • Collaborate with third-party support partners for complex issues • Participate in both formal and informal training sessions

Requirements: • Technical College degree or equivalent experience • Fluent in French and English, written and verbal • 1-2 years of experience in IT support • Experience with ITSM tools such as ServiceNow or Zendesk • Solid problem-solving and analytical skills

Utilize your bilingual services and IT support expertise to positively impact KFC's team members. #J-18808-Ljbffr

📌 KFC Bilingual IT Support Analyst (Winnipeg)
🏢 KFC
📍 Winnipeg