Our Story & Purpose:

We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We've made bold commitments to become net-zero by 2040 across all mortgages and loans, and we're actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers.

Your Role in Supporting Our Members:

As a Specialist II, Bank Operations , you will provide subject matter expertise and operational support for initiatives impacting member-facing processes within Member Experience and Community Engagement. You will participate in cross-functional projects, support compliance and operational process adoption, and help ensure frontline employees have the tools, knowledge, and support needed to deliver exceptional member service. This role plays an important part in coordinating communication, learning, testing, and operational readiness activities while advocating for the needs of member-facing staff. We are seeking a collaborative and operationally focused professional with strong communication, process improvement, and stakeholder engagement skills.

This is a Full time, Permanent role and will report directly to the Manager, Member Experience & Community Engagement . While this position provides a remote work arrangement, you may be expected to be on-site for events and business demands.

How You'll Make an Impact:

- Participating in project teams to provide operational subject matter expertise for initiatives impacting member-facing processes





- Coordinating communication and learning activities that support successful adoption of new and existing operational processes

- Supporting ongoing adherence to compliance standards and operational requirements across member-facing teams

- Advocating for the needs of frontline employees during cross-functional projects and business initiatives

- Coordinating user acceptance testing activities and gathering feedback from operational stakeholders

- Ensuring employees have access to relevant information, resources, and technical support required to deliver exceptional member service

- Supporting business continuity activities and response plans during service interruptions or unexpected operational events

- Maintaining close working relationships with consultants, specialists, and business partners to support staff capability and confidence

- Creating automation solutions to improve operational processes, communications, and employee readiness activities

What You’ll Bring to the Team:

- Strong understanding and proven track record of improving business processes using Automation tools like Microsoft Power Automate

- Diploma or degree in Business Administration, Operations Management, Communications, Organizational Development, or a related discipline

- Minimum 3-5 years of experience in banking operations, operational readiness, training coordination, project support, or a related field

- Experience supporting operational process improvements and change implementation initiatives

- Strong understanding of compliance requirements, operational procedures, and frontline service environments

- Experience participating in cross-functional projects and coordinating stakeholder activities

- Excellent communication, facilitation, and relationship-building skills

- Strong organizational skills with the ability to manage multiple priorities and deadlines

- Experience supporting user

#J-18808-Ljbffr

📌 Specialist II, Banking Operations (Vancouver)
🏢 Socket.dev
📍 Vancouver