Support meaningful causes as a Customer Success Associate in Winnipeg, specializing in bilingual communications. Engage with donors to facilitate essential fundraising efforts for charities and non-profits.
This role demands fluency in Spanish and English and involves managing inquiries through multiple communication channels. After initial on-site training, you will work in a hybrid workplace while maintaining essential donor relationships. Showcase your skills in transaction processing and customer service excellence.
Key Responsibilities: • Engage empathetically with donors via calls and chats • Handle inquiries across email and live chat platforms • Process donations accurately using secure software • Resolve client inquiries while following protocols • Meet and exceed daily performance metrics
Requirements: • Bilingual in Spanish and English • High school diploma or equivalent • At least 25 words per minute typing speed • Ability to multitask in a digital workspace • Well-equipped home office for remote work
Join Randstad Canada and make a difference in Winnipeg through impactful donor engagement. #J-18808-Ljbffr