PATIENT TRAVEL CLERK Department:

Health & Family Services Reports To:

Rosie Dugas, Director of Health Position Type:

Temporary Part-Time (10-month Leave Coverage) Hours:

0.5 FTE (17.5 hours/week) Wage:

$22.97-23.74 per hour/based on experience Application Deadline:

Friday, Sept 25, 2026

About the Position Gwa’sala-‘Nakwaxda’xw Nation Health & Family Services is seeking a Temporary Part-time Patient Travel Clerk to coordinate medical travel services for community members who need to travel outside the community to access medically necessary health services.

The Patient Travel Clerk is a key point of contact for community members and families and provides respectful, culturally safe, confidential and compassionate support throughout the medical travel process.

Key Responsibilities

Coordinate patient travel arrangements, including flights, ferries, ground transportation and accommodation.

Process medical travel requests and ensure required forms and documentation are complete.

Coordinate eligible meals, escorts and travel-related reimbursements.

Communicate with clients, families, health care providers, hospitals, FNHA and transportation/accommodation providers.

Assist clients with navigating the FNHA Medical Transportation process.

Maintain accurate and confidential client, travel and financial records.

Track appointments, travel arrangements, reimbursements and required documentation.

Respond to travel changes, cancellations and urgent travel needs.

Monitor medical travel expenses and assist with program reporting.

Identify barriers to accessing health care and bring concerns forward to the Health Director.





Maintain current knowledge of FNHA Medical Transportation policies and requirements.

Cultural Responsibilities The Patient Travel Clerk will provide services that respect Gwa’sala-‘Nakwaxda’xw and Kwakwaka’wakw culture, values and community protocols.

The successful candidate will:

Provide culturally safe, trauma-informed and respectful service.

Recognize the importance of family, Elders, culture and community connection when members are travelling away from home for medical care.

Support clients in identifying and communicating their cultural safety needs.

Respect client dignity, privacy, self-determination and informed choice.

Recognize the unique challenges of accessing health care from a rural and remote First Nations community.

Qualifications

Experience working with confidential information is required.

Knowledge of FNHA Medical Transportation.

Experience working with First Nations communities is an asset.

Knowledge of Gwa’sala-‘Nakwaxda’xw and/or Kwakwaka’wakw culture is an asset.

Strong organizational, communication and interpersonal skills.

Strong attention to detail and ability to manage multiple priorities.

Ability to work independently and as part of a health team.

Ability to handle sensitive situations with professionalism, compassion and confidentiality.

Proficiency with computers, email and Microsoft Office.

Equivalent education and experience may be considered.

What We Offer

Part time employment at 17.5 hours per week.

A meaningful opportunity to support GNN community members in accessing health care.

A community-based and culturally grounded work setting.

Opportunities for training and professional development.

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📌 PATIENT TRAVEL CLERK (Temporary Part-time) (Capital)
🏢 Gwa'Sala-'Nakwaxda'Xw Nations
📍 Capital