DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience. ACCOUNTABILITIES&EXPECTEDOUTCOMES ACCOUNTABILITIES UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion. Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions. FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam. Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions. UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction. ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX. TeamGrowth&Mentoring-mentorandsupportUX/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX. EXPECTEDOUTCOMES ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions. Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders. Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam. Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements. PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities. WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork. ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen. CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences. Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making. MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX. ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.



LEADERSHIPANDPEOPLE Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions. Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove. Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway. Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives. Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation. Seeksandprovidesregularfeedbacktolearnandgrow. SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors. Althoughopinionsmaydiffer,offerstheopportunityforopendialogue. Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances. Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime. Treatseveryworkcolleague,customer,andsupplierwithrespect. Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes. Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions. HEALTH,SAFETYANDENVIRONMENT TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures; Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention; And Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons. ReportHazardsandincidentsinlinewithcompanypolicies. ActivelyparticipateinSafetymeetings. RaiseQualityAlertsinlinewithcompanypolicies. RISKANDCOMPLIANCE Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork. Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork. Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork. ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork. Reportspotentialnon-complianceormisconductthroughappropriatechannels. ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeofConduct QUALIFICATIONS,SKILLS&EXPERIENCE Essential 6+years'experienceinUX,ProductDesignorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,SaaSorB2Bsoftwareenvironment. DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection. Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.



Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer. ExperienceworkingcloselywithUIDesigners,ProductManagers,BusinessAnalystsandEngineeringteamstoalignUXstrategywithdelivery. Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization. EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX. Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives. Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges. Confidenceandprideinyourwork,skills,experienceandexpertise. DemonstratesbehaviorsalignedwithIMDEXvalues. Desirable ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferablyCursor,ChatGPT,Claudeorother. ExperienceworkingaspartofaScrumagileDevelopmentTeam. Willingnesstomentorteammembersinareasofspecialty. ExperienceworkingalongsideadedicatedCustomerExperience(CX)function. IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS GLOBALGAMECHANGERS OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX.Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry. Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry. Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate. Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking. Weconnectourexpertisetocustomerstoaddvalue. FOREVERCURIOUS Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry. Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches. Westepupandchallengethestatusquo. Wegiveourpeoplethespacetobecuriousandcreate. Weareinformedbyindustrytrendstobeopentonewideas. GOBEYOND WearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefutureWeachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsanddeliveringgenuinevaluethroughefficientsolutions. Wecreategreatcustomerexperiencesateverytouchpoint. Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises. Weencouragecustomerownershipandinvolvement. Wecreatevalueforourcustomersthroughcollaborationandinnovation. TOGETHERWETHRIVE WeareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselvesWeharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace. Weholdeachotheraccountableandtakeownershipforouractions. Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo. Werecognizeandacknowledgeeachother’ssuccesses. Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments&acrossborders. #J-18808-Ljbffr

📌 Senior Ux Designer (Calgary)
🏢 Kruxanalytics
📍 Calgary