We are currently looking for a

Service Coordinator

to join our client's team. This role is ideal for a customer-focused professional with strong organizational, communication, and project coordination skills who enjoys working in a rapid-paced environment.

The Service Coordinator will act as the key commercial link between

product lines, field service technicians/engineers, and customers

during the execution of regional project orders.

Key Responsibilities

Act as a

customer advocate , ensuring customer needs and priorities are communicated effectively to internal operational teams.

Develop and maintain strong relationships with

internal and external customers .

Coordinate project orders and provide timely updates regarding

schedules, expediting, change orders, logistics, and financial aspects .

Work closely with field service technicians, engineers, contracts teams, and other internal stakeholders.

Manage daily customer communications through

phone and email , providing guidance, solutions, and status updates.

Provide proactive support for

complex customer orders and projects .

Escalate issues appropriately to operational contacts and management when required.

Support continuous improvement initiatives focused on

productivity, quality, and safety .

Participate in

Lean Manufacturing initiatives , including 5S and other continuous improvement activities.

Identify opportunities to improve workflow, department layouts, material flow, efficiency, and product quality.

Help reduce unnecessary material handling and identify potential cost-saving opportunities.

Promote Lean awareness through effective verbal and visual communication.





Ensure all activities are performed in accordance with applicable

health and safety regulations .

Required Qualifications

High school diploma or equivalent.

Minimum

2 years of customer service experience .

Bilingual in French and English .

Legally authorized to work in Canada without company sponsorship.

Strong written and verbal communication skills.

Excellent organizational and time-management abilities.

Ability to manage a

high volume of orders, emails, phone calls, and customer requests .

Strong computer skills and typing proficiency.

Excellent problem-solving, conflict-resolution, and prioritization skills.

Preferred Qualifications

College or university diploma/degree.

4+ years of experience

in customer service or project management.

Knowledge of

electrical power distribution equipment and control products .

Experience with

Microsoft Office , including Outlook, Word, Excel, PowerPoint, and SharePoint.

Experience working in a manufacturing, engineering, electrical, or industrial environment.

Familiarity with

Lean Manufacturing / Continuous Improvement

practices.

We’re seeking someone who is:

Customer-focused and professional.

Highly organized and detail-oriented.

Comfortable managing multiple priorities in a fast-paced setting.

A strong communicator who can work effectively with customers, technicians, engineers, and internal teams.

Proactive when identifying and resolving issues.

Comfortable handling complex orders and coordinating across multiple departments.

Interested in continuous improvement and operational excellence.

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📌 Service Coordinator -Bilingual (Winnipeg)
🏢 Career Connections Canada
📍 Winnipeg