SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of contemporary-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more. CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets. YOUR DAY TO DAY:

We are looking for a

Lead Customer Order Coordinator

to join our Program Management Office. This is a senior working role responsible for the accurate and timely execution of customer equipment, spare parts, and service-related orders across the Amplifier and Generator product lines. The position oversees the complete post-order lifecycle for spare parts, repairs/RMAs, warranty and non-warranty repairs, evaluations, refurbishments, and field-service orders - from receipt of the customer purchase order through final shipment or return delivery while providing day-to-day

guidance, training, and workflow support

to the Order Management team. As a working lead, this position directly supervises Customer Order Coordinators while personally supporting complex, high-priority, and escalated orders. The role combines strong order-management discipline with elements of program coordination, including cross-functional action management, customer communication, performance reporting, issue escalation, and continuous improvement. YOU WILL BE ACCOUNTABLE FOR/TO:

Team Leadership & Workflow Coordination

Provide

functional leadership , day-to-day guidance,



and support to Customer Coordinators while remaining actively involved in order execution. Coordinate

work assignments, priorities, and coverage

with the manager to ensure deadlines and customer commitments are supported. Act as the

first point of escalation

for order-entry questions, process gaps, competing priorities, and execution issues before elevation to the Program Manager or functional manager. Train and mentor

new and existing team members on systems, procedures, customer requirements, and standard work while establishing consistent expectations for accuracy, responsiveness, and follow-through. Review team workflow and key order data for

accuracy and follow-through , and promote clear, respectful communication across departments. Order Management & Execution

Own order execution

for assigned complex, high-priority, or strategically important equipment, service and spares orders. Ensure

ERP order entry

is accurate, complete, and aligned with approved quotations, contracts, customer purchase orders, and applicable requirements. Manage

orders , including revisions, administrative changes, and supporting records throughout the order lifecycle. Support

returns, repairs, RMAs , and spares coordination by the assigned customer or order. Schedule & Delivery Management

Develop and maintain order or program schedules in

Microsoft Project

including

milestones, dependencies, critical activities , and committed delivery dates. Monitor customer approvals, purchase-order receipt, billing readiness, and other dependencies that could affect order execution or delivery.

Identify schedule risks

and potential delays, coordinate recovery actions, and

escalate issues early

with clear owners and due dates. Prepare accurate

order status, milestone, and delivery reports

for Program Managers, internal reviews, Sales, and customers. Customer & Cross-Functional Coordination

Communicate directly with customers and Sales

regarding order status, priorities, delivery dates, documentation, and execution issues within the role's authority.

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📌 Lead Customer Order Coordinator (Milton)
🏢 Socket.dev
📍 Milton