Advance your career as a Lead Analyst in Cybersecurity Solutions at CDW, specializing in high-level technical support and service management. Enhance client trust through effective resolution of complex issues.

As a Senior Analyst at CDW, you will provide essential second-level support, tackling cyber security challenges and system anomalies. This role requires a blend of technical expertise, client interaction, and mentorship of junior analysts. Your contributions will be vital to developing effective practices while ensuring service level agreements are met.

Key Responsibilities:



• Resolve advanced technical issues and client inquiries 24/7 • Conduct thorough troubleshooting and root cause analysis • Provide mentorship to junior analysts and support teams • Identify workflow improvements to reduce false-positive incidents • Escalate critical service performance issues to leadership

Requirements: • Bachelor’s degree in Engineering, Computer Science, or Technology field • 1-4 years of experience in IT support • Technical certifications in security tools and services • Experience with firewall configuration, especially Palo Alto and Checkpoint • Effective communication and team-oriented skills

Leverage your cybersecurity expertise and client support skills to deliver impactful solutions at CDW. #J-18808-Ljbffr

📌 Lead Analyst in Cybersecurity Solutions (Winnipeg)
🏢 CDW
📍 Winnipeg