Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs.Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team. Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and qualified growth.Key Responsibilities:- Handle tier 1 customer inquiries through diverse channels- Troubleshoot and resolve technical issues efficiently- Elevate bugs and product concerns to appropriate teams- Contribute to enriching the knowledge base content- Collaborate with team members for improved supportRequirements:- A bachelor’s degree or equivalent experience- Proven technical support in a SaaS context- Quick learner with problem-solving abilities- Strong communication and organizational skills- Commitment to providing excellent customer serviceUtilize your skills to make a significant impact on Granum's customer support initiatives!#J-18808-Ljbffr

📌 Customer Support Specialist - Remote (Varennes)
🏢 Avee Health
📍 Varennes