Pension Specialist, Client Services (Permanent Full time & Up to 18-month Contract Positions) The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 100,000 members and $36 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB. Our Pension Specialists are a team of dedicated professionals that deliver trusted and caring service to our clients. Reporting to a Client Service Manager, this opportunity offers you the ability to develop and apply extensive pension lifecycle knowledge in a supportive and collaborative work environment within a purpose-driven organization. Key Responsibilities: As a Pension Specialist, you will provide exceptional client service, through various channels of communication, based on your analysis of information and the determination of client eligibility, options and benefits.



While maintaining established service standards you will process a variety of complex transactions and will ensure all applicable legislation and OPB policies, procedures and practices are followed. In your commitment to client service excellence, you will play a central role in continuously enhancing the service experience for our clients by assisting them to make informed decisions and to receive the appropriate options and entitlements under the Plan provisions. Working within a team, you will support the development and enhancement of internal operational processes with a focus on efficiencies and client satisfaction. You proactively share information with colleagues and participate in making recommendations for continuous enhancements on emerging issues and overall improved client and stakeholder service delivery. You apply judgement and identify client situations that may require an advisory referral. You apply solid prioritization skills in managing your work and identify client service delivery risks, keep our promises, and provide recommendations to help mitigate the situation. You participate in peer training to support knowledge

📌 Pension Specialist (Toronto)
🏢 Ontario Pension Board
📍 Toronto