Senior Content Designer — 12-Month Contract
Location:
Toronto, ON
Work Arrangement:
Hybrid — 2 days onsite per week + alternating Fridays
Contract:
12 months (with potential to extend and convert)
Start Date:
ASAP
Hourly Pay:
T4:
$58–62/hr
IC:
$68–74/hr
What You’ll Do
Create content for digital products and experiences, including
UI copy, onboarding, notifications, error messages, guidance, and educational content .
Partner with Product, UX, Research, Development, and other cross-functional teams throughout the product lifecycle.
Transform complex product concepts, requirements, and information into
clear, actionable customer-facing content .
Define content structure, hierarchy, terminology, messaging, and information organization.
Use
customer research, usability testing, and feedback
to evaluate and improve content.
Collaborate in
Agile ceremonies, design sprints, workshops, and working sessions .
Use
Figma and other content/design tools
to develop, iterate, and document content solutions.
Help maintain consistency across
voice, tone, terminology, content patterns, and standards .
Contribute to content governance, including documentation, approvals, prioritization, and ongoing updates.
Partner with accessibility teams to ensure content follows
plain-language and digital accessibility principles .
Identify opportunities to improve existing experiences, user flows, and information architecture.
Manage multiple priorities while maintaining a strong focus on customer needs and experience.
Present content recommendations and decisions to stakeholders across different functions.
Help evolve content design practices, standards, and quality expectations across the product organization.
What You Bring
5+ years of experience
in Content Design, UX Writing, or a closely related field.
Strong experience creating content for
digital products and customer-facing experiences .
Advanced proficiency with
Figma .
Experience working within
Agile product environments
and collaborating with technical teams.
Strong stakeholder management and cross-functional collaboration skills.
Excellent written and verbal communication skills.
A proactive mindset with the ability to identify gaps, questions, and opportunities early.
Strong ability to bring
clarity to complex or ambiguous problems
through content strategy and precise language.
Understanding of how content, structure, terminology, and language influence user comprehension and decision-making.
Ability to make thoughtful language decisions based on
audience, context, intent, and desired outcomes .
Ability to work independently while contributing effectively within a collaborative team.
Strong organization and prioritization skills in a rapid-moving environment.
Nice to Have
Experience working within
financial services or another highly regulated industry .
Experience designing
conversational or system-generated experiences .
Background creating
educational or instructional content .
Experience working with enterprise products and complex stakeholder environments.
Knowledge of
WCAG and digital accessibility best practices .
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📌 Senior Content Designer (Toronto)
🏢 Swoon
📍 Toronto