Work with Phoenix as a Bilingual Customer Experience Coordinator, providing essential support to patients across Canada. This on-site role in Toronto requires expert bilingual communication.

In this position, you will assist in navigating treatment options and handling inquiries across multiple platforms. Your focus on high-quality patient service will shape the feedback loop that helps us refine our telehealth services. Adaptability and a genuine desire to support patients in a regulated space are crucial.

Key Responsibilities: • Manage patient inquiries via email, chat,



and phone calls • Guide patients through the onboarding and education process • Troubleshoot issues related to accounts and billing for clarity • Report technical feedback to enhance the patient experience • Ensure exceptional service through every patient interaction

Requirements: • Fluency in written and spoken English and French • In office work commitment in downtown Toronto, 5 days a week • Previous experience in customer support, especially in healthcare • Ability to think critically and resolve escalated issues • Passion for improving healthcare accessibility in Canada

Contribute to transforming healthcare experiences at Phoenix. #J-18808-Ljbffr

📌 Bilingual Patient Support Specialist (Winnipeg)
🏢 Rocketlist
📍 Winnipeg