Drive customer satisfaction initiatives with Zurich Canada as a Sales & Customer Office Manager. Use analytical skills to improve NPS strategies and enhance broker relations within a hybrid work model.

Zurich Canada is in search of a Manager for its Sales & Customer Office, focusing on managing customer feedback and driving business improvements. Your role will involve nurturing stakeholder relationships and providing insight-driven recommendations based on thorough analysis of customer experiences and broker feedback. The position supports a collaborative environment geared toward executing critical business programs.

Key Responsibilities:



• Improve NPS reporting and insights for Canada • Analyze broker feedback to detect key themes and opportunities • Create detailed recommendations and presentations for leadership • Develop and implement NPS action plans and strategies • Enhance reporting consistency and customer information accessibility

Requirements: • Background in sales analysis and support • Solid project management and coordination skills • Ability to execute actionable business strategies • Familiarity with customer experience initiatives • Strong analytical and reporting skills

Become an essential part of Zurich Canada's commitment to customer excellence. #J-18808-Ljbffr

📌 Zurich Canada Sales and Customer Manager (Winnipeg)
🏢 Zurich 56 Company
📍 Winnipeg