Elevate customer engagement as a Senior Customer Success Manager at Abnormal AI. Focus on strategic planning, customer onboarding, and maximizing product value. As a Senior Customer Success Manager, you will take charge of relationships with assigned customers, ensuring they achieve their business goals through effective platform utilization.

Your analytical mindset and team-oriented approach will support customers in overcoming challenges while fostering ongoing product adoption. Partner with internal teams to share insights and enhance customer experiences through tailored recommendations. Key Responsibilities:
Serve as the main contact for customer interactions
Execute business reviews and ensure alignment on success goals
Analyze customer needs to develop influential strategies




Foster awareness and adoption of platform capabilities
Monitor customer health and risk factors proactively Requirements:
At least 5 years in enterprise SaaS with 3+ years in Customer Success
Robust relationship management skills, including at the executive level
Excellent communication and organizational abilities
Proven experience in problem resolution and customer service
Technical knowledge of internet technologies and email security Drive exceptional customer success initiatives with Abnormal AI and strengthen user experiences.

📌 Senior Customer Success Manager Position Toronto
🏢 Abnormal AI
📍 Toronto