Lead Operations Enthusiast/Director of OperationsSALARIED Canopy by Hilton Toronto Yorkville, Toronto, ON, CA2 days ago Requisition ID: 4273Salary Range: $95,000.00 To $110,000.00 AnnuallyCanopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with sharp connectivity to the neighbourhood it calls Home. Five essential aspects Canopy embraces for the total guest experience include Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.Culture is key at Canopy, with team members known asfriendly enthusiasts, who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.Attention to detail and an energetic environment ensures Canopy’sPositively Yoursservice culture is a kept Brand promise, delivering a consistentpositive stay, where memories are made, and comfort is guaranteed.Canopy by Hilton Toronto Yorkville is an 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.POSITION SUMMARYPosition Title: Lead Operations Manager/Director of OperationsReports To: Chief Enthusiast/General ManagerJob Status: This is a current open position.JOB OVERVIEWAssist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained.RESPONSIBILITIES AND DUTIESFINANCIAL RETURNSAssist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular directions and oversee hotel operations for all or some of the following areas:Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.Food and beverage departments ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.Security functions to ensure a safe and secure environment for guests, employees,



and hotel assets.Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.Accounting and purchasing controls and procedures are implemented and maintained.PEOPLERecommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions following Company rules and policies. Alert the General Manager of potentially serious issues.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.GUEST EXPERIENCEInteract with outside contacts:Guests – to ensure their total satisfactionVendors – to resolve any vendor performance issues, etc.Regulatory agencies – regarding safety and compliance mattersOther contacts as needed (Professional organizations, community groups, local media)HEALTH AND SAFETY - DUTIES AND RESPONSIBILITIESDepartment managers are accountable for workplace safety: understand the safety manual, enforce policies, ensure compliance with OHSA, and address violations promptly.Identify, report, and correct hazards through regular inspections; maintain safe conditions, proper housekeeping, and require protective equipment use.Train employees through orientation and ongoing instruction (e.G., WHMIS, hazard awareness, emergency procedures), and correct unsafe behaviors quickly.Investigate accidents, ensure first aid readiness, collaborate with the safety committee, and support overall accident prevention and risk reduction efforts.Train team to ensure health and safety.RESPONSIBLE BUSINESSOversee the day-to-day operations and assignments of the hotel staff; assist General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.Perform other duties as assigned.ACCOUNTABILITYThis job is the second in command to the General Manager in a full-service hotel with a range of facilities and services, and many VIP and special key guests.QUALIFICATIONS AND REQUIREMENTSBachelor’s degree in hospitality management, Business,



or related field; upscale hotels may prefer advanced certifications or an MBA.5 - 8 years of hotel operations experience, including leadership roles in rooms, food & beverage, housekeeping, and front office.Solid leadership and team-management skills with experience supervising multiple departments and department heads.Solid financial and operational knowledge, including budgeting, forecasting, labor control, and hotel systems. PEP is preferred.Expertise in upscale guest service standards, problem-solving, and maintaining high guest satisfaction in upscale hotel environments.PHYSICAL & ADDITIONAL REQUIREMENTSFrequently standing and moving about the facilities.Carrying or lifting items weighing up to 25 pounds.Using a keyboard to generate correspondence, reports, etc.Handling objects, products, and equipment.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability tointeract with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Problem-solving, reasoning, motivating, organizational and training abilities are used often.Ability to travel to attend workshops, conferences, etc.Must be able to work nights, weekends, and/or holidays.WHY JOIN US:Health, Dental, and Vision benefits.Performance based Incentives/bonuses.Discounted On-site Parking.Discounted and Complimentary employee meals.Discounted Hotel Rooms Nights (Hilton Worldwide).Hilton University access.Tuition Reimbursement.RRSP Match.Dry cleaning.GoodLife – Discounted membership.Employee engagement and appreciation events.Wellness Days.RRSPsACCESSIBILITY & ACCOMMODATIONCanopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.If you require any accommodation during the interview process, kindly let us know in advance as we are committed to an inclusive and accessible recruitment process.The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.I understand and acknowledge my duties and responsibilities as described in the job description. I understand that my job is not limited to the outlined duties and responsibilities.#J-18808-Ljbffr

📌 Lead Operations Enthusiast/Director Of Operations - $95,000 - $110,000 A Year (Winnipeg)
🏢 Canopy By Hilton Toronto Yorkville
📍 Winnipeg