Become a Bilingual Customer Support Agent at Maple, the leading healthcare platform in Canada. In this remote role, you will provide outstanding support by addressing inquiries through live chat and email communication. Your primary responsibilities include managing a high volume of interactions, troubleshooting platform issues based on established protocols, and ensuring that both patients and providers receive accurate and timely assistance.

As you gain experience, you'll build the necessary judgement to elevate inquiries effectively while adapting to Maple’s growing needs. Key Responsibilities:
Respond to customer inquiries through live chat and email
Troubleshoot platform challenges per established workflows




Escalate urgent issues to the proper teams efficiently
Deliver empathetic, skilled support in every interaction
Stay organized while managing multiple support tasks Requirements:
Bilingual in English and French with solid communication skills
Proven experience in customer service roles
Comfortable in rapid-paced digital settings
Proficient with multiple tools, including Google Workspace
Willingness to take ownership of tasks and follow through Embrace a fulfilling role that supports healthcare innovation as a Bilingual Customer Support Agent at Maple.

📌 Bilingual Customer Support Agent At Maple Toronto
🏢 Maple
📍 Toronto