We are seeking a qualified, personable, and organized Intake Coordinator to be the first point of contact for prospective clients. The ideal candidate will have 5+ years of prior law firm or legal intake experience and excellent communication and follow-up skills.

Responsibilities
Primary point of contract via telephone and email
Contact prospective clients promptly and conduct preliminary intake.
Gather accurate information about the legal matter and relevant parties.
Complete and coordinate conflict checks.
Identify the appropriate legal department and lawyer.
Explain consultation fees, required documents, and next steps.
Schedule and confirm telephone, video, and in-person consultations.
Conduct follow-ups to reduce missed appointments and assist with rescheduling.
Follow up after consultations and assist with the retainer and onboarding process.
Maintain accurate records of all inquiries, follow-ups, appointments, and client status.




Respond to administrative questions and escalate urgent or sensitive matters appropriately.
Coordinate with lawyers and staff to ensure a smooth transition from inquiry to consultation and file opening.
Maintain strict confidentiality and comply with Firm procedures.

This position is fully in office 5 days a week.

Qualifications
Previous law firm or legal intake experience required.
Excellent telephone and interpersonal communication skills.
Professional, warm, and confident manner.
Strong organizational skills and attention to detail.
Ability to manage multiple follow-ups and priorities.
Robust computer and software skills.
Ability to handle confidential information with discretion.
Professional judgment and a solid client-service mindset.

Pay: $40,000.00-$50,000.00 per year

Experience:
client intake: 5 years (required)

Work Location: In person

📌 Client Intake Coordinator Law Firm Toronto
🏢 Walker Law
📍 Toronto