A key point of contact on a campus we serve, providing front‑line support in the delivery of member services. Supports student inquires and engagement activities. Delivers high-quality service and support across multiple channels and Partners, working with the Campus Support Coordinator in ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Key Responsibilities
Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
Educate members on insurance, wellness, preferred providers, and other programs offered.
Educate members on enrolment, registration, and claims processes.
Support members with insurance or wellness related access or claim processes.
Document interactions accurately in CRM systems.
Escalate complex issues to the Campus Support Coordinator or appropriate department




Participate in training and calibration sessions to maintain service quality.

Participate in events to promote awareness and engagement with perk programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Terms & Conditions
Convenience of an office located at the University of Alberta
3 days a week (Monday to Friday)

We would like to thank all those interested in the position, but only the selected candidates will be contacted for an interview.

Pay: $18.25-$18.75 per hour

Work Location: In person

📌 Campus Support Agent Edmonton (Canada)
🏢 Studentcare
📍 Canada