Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:
Enterprise Remote Help Desk Support
Account Moves, Adds and Changes
Customer Assistance and Service
Level 1,2 & 3 Desktop, Server and Network Troubleshooting
Ticket Escalation to Senior Staff
Mentor and assist lower tier technicians

Strong working and practical knowledge of networking, VoIP and M365/Azure required.

At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.

Employee must hold a valid drivers license in good standing.





Advantages program available.

In person position.

Job Type: Full-time

Pay: $85,000.00 per year

Perks:
Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Application question(s):
Are you willing to take a required skills test as part of the interview process?
I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:
Technical Support: 10 years (required)

Language:
English (required)

Licence/Certification:
Driver's Licence (required)
CCNA (required)

Location:
London, ON (required)

Work Location: In person

📌 Senior Network Administrator Level 3 London (Canada)
🏢 Western I.T. Group
📍 Canada