The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a protected, clean, and organized environment. They play an significant role as they generally are the first and last contact with our customers.

ROLES & RESPONSIBILITIES
Greeting all customers in a friendly manner with 60 seconds
Approaching and interacting with all customers within 15 feet
Assist all customers in finding products and offering product knowledge to enhance their shopping experience
Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them)
Assisting all customers to load product into their vehicles
Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock




Keeping a clean and safe working environment for customers and employees
Ensuring always in compliance with WorkSafe Standards
Be proactively aware of all promotions and product availability
Completing opening and closing duties for the yard.

QUALIFICATIONS
Forklift Certification or Previous Experience on Forklift are an asset
Ability to work a versatile schedule including weekends and holidays
Must be able and willing to work in all types of weather conditions
A Passion for Customer Service with a “go above and beyond” attitude
Demonstrates a willingness to learn about products
Able to lift at least 50 lbs
Detail orientated and strong attention to following safe work practices
Excellent listening, communication, and interpersonal skills
Previous lumber, construction and/or retail experience is an asset

📌 Operations Associate Trail
🏢 Fraser Valley Building Supplies
📍 Trail