Job Overview

We are looking for a friendly, professional, and reliable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring every guest has a positive stay experience.

Responsibilities
Greet guests warmly and professionally
Perform check-in and check-out procedures
Handle reservations, cancellations, and walk-in bookings
Answer phone calls and respond to emails
Process payments and manage cash/credit transactions
Resolve guest concerns in a calm and efficient manner
Coordinate with housekeeping and maintenance
Maintain accurate records and reports
Ensure compliance with brand and property standards

Qualifications
Previous hotel front desk experience preferred (training available for the right candidate)




Strong communication and problem-solving skills
Comfortable using computers and reservation systems
Qualified appearance and positive attitude
Ability to work evenings, weekends, and holidays
Must be legally eligible to work in Canada
Must be available to do Night Shifts and some Morning shifts

What We Offer
Competitive hourly wage (based on experience)
Supportive team environment
Growth prospects within the property
Employee hotel discounts

Job Types: Full time, Permanent

Pay: From $18.50 per hour

Benefits:
Discounted or free food
Store discount

Application question(s):
Do you have any hotel front desk experience?

Work Location: In person

📌 Front Desk Agent Kamloops
🏢 Ramada and The Plaza Hotel
📍 Kamloops