Job Summary

You will work as a key member of our Operations team, be self-motivated, organized individual, enjoy interacting with team members, working in a fast-paced environment, and finding current ways to add value to our customers operations and increase customer base. The successful candidate will be a result driven, motivated individual with attention to details experienced with managing customer relationships and delivering exceptional customer service.

Responsibilities and Duties
Process requests for shipping (air and ocean) from start to finish
Schedule shipment pickups with local carriers
Track & schedule incoming freight loads
Receive and respond to prospective customer inquiries for freight
Maintain shipping and receiving documentation
Conduct daily work operations efficiently
Maintain effective communication and that our service standards are upheld
Ensure customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assess customer’s needs and provide effective solution
Identify and close cross-sell opportunities within existing clients
Manage and Grow customer relationships
Other duties as assigned.




Required Experience, Skills and Qualifications

Work Experience and skills
Previous work experience in freight forwarding operations is an asset
Strong and effective communication with team and partners
Strong Microsoft office skills and Google workspace skills
CIFFA and IATA License is an asset
Must be a energetic, self-motivated, and enthusiastic individual who thrives under pressure and is able to perform multiple functions and prioritize tasks accordingly
Must be able to pick up new concepts and learn current systems quickly
Working knowledge of safe lifting method
Lifting or moving up to 50 lbs
Organized & extremely detail oriented
Must possess a keen eye for details and exhibit ownership

Job Type: Full-time

Pay: $35,000.00-$37,000.00 per year

Advantages:
Casual dress
Dental care
Extended health care
In office parking
Paid time off

Ability to commute/relocate:
Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:
logistics: 3 years (preferred)

Work Location: In person

📌 Operations Associate Calgary
🏢 Jenik Freight
📍 Calgary