Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon. You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences. This is a hands‑on role for someone who loves building relationships, solving problems, and helping customers get real value from software. About Ribbon We’re on a mission to let every employer find the right people 10× faster. Our always‑on, voice‑AI interviewer screens candidates in minutes, surfaces the best fits automatically,



and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time‑to‑hire and levels up candidate quality with no extra headcount required. How you’ll make an impact Own the full post‑sale customer journey, from onboarding and launch through adoption, renewal, and expansion. Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics. Drive product adoption through training, best practices, regular check‑ins, and explicit plans that help customers get measurable value. Monitor

📌 Customer Success Manager (Toronto)
🏢 Ribbon AI
📍 Toronto