Job Summary:
Reporting to the Service Manager, the Dispatcher will be responsible for coordinating the service calls for technicians across Ontario Canada and administer related paperwork.

Job Responsibilities (but are not limited to):
Receive and process service requests from customers
Dispatch service technicians to customer locations
Coordinate and schedule service appointments (i.e., determine priorities to be assigned to service calls)
Monitor service progress and update customers on status
Maintain accurate records of service calls and technician availability
Collaborate with other departments to ensure efficient service delivery (i.e., confirm if parts have been received so that the job can be scheduled)
Handle customer inquiries and resolve issues in a timely manner
Provide assistance with clerical duties as required

Skills/Qualifications:
Previous experience in a similar role preferred
Strong organizational and multitasking skills
Excellent communication skills, both written and verbal
Ability to analyze and solve problems quickly and effectively




Proficient in using phone systems and computer applications
Ability to work independently and as a member of a team
Proficient in Microsoft Office applications (word and excel)
Knowledge of geographical dispatching area is considered an asset

If you are a detail-oriented individual with excellent communication skills and the ability to thrive in a rapid-paced environment, we want to hear from you. Join our team as a Service Dispatcher and play a crucial role in ensuring productive service delivery to our valued customers.

We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:
Dental care
Extended health care
In office parking

Experience:
Customer service: 2 years (required)
dispatching: 2 years (required)
Administrative: 2 years (required)

Work Location: In person

📌 Service Dispatcher Toronto
🏢 Important Business
📍 Toronto