SGS in Burnaby, Canada is looking for a dedicated Customer Care Specialist to provide outstanding support to our customers. Resolve inquiries with clarity and professionalism across various platforms.

In this role, you'll be essential in assisting customers via phone, email, and chat, ensuring their inquiries are addressed swiftly. You will process claims accurately and navigate customers through technical issues with our online portal. Your team-oriented skills will help in coordinating with internal departments and improving customer experiences.

Key Responsibilities:
Answer customer inquiries across multiple communication channels
Analyze and manage customer claims with precision
Guide clients on the use of our online platform
Organize customer documentation with a robust attention to detail
Collaborate with different teams to resolve issues effectively

Requirements:
Proven customer service experience
Excellent English communication skills
Proficient in Microsoft 365 and technology tools
Solid analytical and problem-solving skills
A customer-oriented attitude with patience

Contribute to SGS's high standards through attentive customer service and support.

📌 Sgs Customer Care Specialist Needed Burnaby
🏢 SGS
📍 Burnaby