Elevate customer engagement as a Senior Customer Success Manager at Abnormal AI. Focus on strategic planning, customer onboarding, and maximizing product value.

As a Senior Customer Success Manager, you will take charge of relationships with assigned customers, ensuring they achieve their business goals through effective platform utilization. Your analytical mindset and team-oriented approach will support customers in overcoming challenges while fostering ongoing product adoption. Partner with internal teams to share insights and enhance customer experiences through tailored recommendations.

Key Responsibilities:



• Serve as the main contact for customer interactions • Execute business reviews and ensure alignment on success goals • Analyze customer needs to develop influential strategies • Foster awareness and adoption of platform capabilities • Monitor customer health and risk factors proactively

Requirements: • At least 5 years in enterprise SaaS with 3+ years in Customer Success • Robust relationship management skills, including at the executive level • Excellent communication and organizational abilities • Proven experience in problem resolution and customer service • Technical knowledge of internet technologies and email security

Drive exceptional customer success initiatives with Abnormal AI and strengthen user experiences. #J-18808-Ljbffr

📌 Senior Customer Success Manager Position Winnipeg
🏢 Abnormal AI
📍 Winnipeg