Drive impactful change at Intrado as a Technical Support Lead, leading production support for the Viper platform. Utilize technical troubleshooting to enhance service delivery to first responders. As the Lead Developer for Production Application Support at Intrado, you will be integral in managing production incidents and coordinating responses between engineering and support teams.

Your hands-on technical expertise will guide the investigation and validation of production issues, ensuring timely resolutions. Key Responsibilities:
Lead the backlog of support and incident management
Monitor active production issues and coordinate follow-ups
Direct engineering teams on incident escalations
Conduct incident reviews and troubleshoot effectively
Analyze logs and validate configurations for solutions Requirements:
Experience supporting complex software in production
Solid incident and problem management skills
Ability to analyze technical logs
Excellent communication and coordinating abilities
Knowledge of cloud applications and Kubernetes preferred Make a real difference at Intrado by leveraging your skills to support emergency services through effective production support.

📌 Technical Support Lead For Emergency Services Saint Laurent Ile D'orleans (Canada)
🏢 Intrado Life u0026 Safety
📍 Canada