Enhance your technical support career at Paymentus as a Technical Support Analyst! Focus on Tier 2 support for the Paymentus application, using your data analysis skills to improve service delivery. This full time position requires you to handle issue escalation, perform technical investigations, and maintain effective communication with clients and stakeholders. With a focus on SQL and payment data validation, you will play an integral role in swift issue resolution. Key Responsibilities:
Resolve and escalate issues from Tier 1 support
Perform investigations using SQL and review application logs
Validate payment files to meet required standards
Liaise with clients to convey technical findings clearly
Develop Knowledge Base resources for support efficiency Requirements:
A bachelor's degree in computer science or equivalent
1 year of hands-on troubleshooting experience
Proven track record of technical support
Familiar with SQL and basic database concepts
Understanding of object-oriented programming Leverage your skills in data analysis and client support to contribute to the success of Paymentus.

📌 Technical Support Analyst For Payment Applications Richmond Hill
🏢 Socket.dev
📍 Richmond Hill