Manage the dynamics of customer service at Service Durham in Whitby, Ontario, in a 35 hour hybrid position. Lead contact centre operations while enhancing service delivery and customer experience. In this pivotal role, you will direct the contact centre's day-to-day functions, ensuring high performance in service quality and productivity.

The Manager position requires robust leadership in building a culture of continuous improvement among supervisors and teams while meeting customer service expectations. Engagement with operational data will help you navigate and resolve complex service challenges. Key Responsibilities:
Direct all aspects of contact centre service delivery
Cultivate leadership and performance in supervisory teams




Implement and enforce service delivery standards
Monitor data analytics to drive service improvements
Facilitate partnerships to enhance cross-departmental delivery Requirements:
Degree in Business Administration or equivalent
Extensive background in customer service management
Highly valued contact centre management experience
Proficiency in analyzing performance metrics
Robust communication and confidentiality skills Lead Service Durham in delivering creative and effective customer service solutions.

📌 Service Durham Manager Hybrid Role Whitby
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby