Join Tipalti as a Customer Success Manager dedicated to Scaled Accounts. Ensure customers achieve their goals while utilizing AI technology and driving expansion across the portfolio. As a Customer Success Manager, your primary focus will be enhancing the customer experience for over 1,000 clients.

You will adopt an AI-forward approach to uncover insights, set milestones, and improve product engagement. In collaboration with sales and support teams, your role emphasizes driving customer satisfaction and loyalty through effective strategies and successful implementations. Key Responsibilities:
Drive account growth through cross-sell and upsell strategies
Adopt AI tools to optimize customer interactions
Scale and transition clients to higher-touch models
Analyze business changes to uncover expansion paths
Serve as a consultant for product usage and best practices Requirements:
At least 2 years of customer success experience
Familiarity with AI tools for efficiency
Knowledge of ERP systems, accounting principles
Exceptional verbal and written communication skills
Capable of developing engaging client presentations Enhance customer success and relationships at Tipalti, empowering clients to thrive.

📌 Tipalti Customer Success Manager Position Toronto
🏢 Tipalti
📍 Toronto