Take your IT skills to the next level as a Service Desk Support Analyst (L2) with MNP. You'll support escalations and deliver exceptional service in a managed services setting.

MNP's Managed Services Practice offers an chance to engage in advanced problem-solving and mentoring for Level 1 analysts. Your experience will be crucial in handling complex incidents and maintaining service quality across multiple clients. Work in a collaborative team that values your contributions and promotes your career development.

Key Responsibilities: • Tackle escalated incidents with advanced troubleshooting • Ensure superb customer experience through timely support • Document incidents clearly and manage escalation processes • Conduct root-cause analysis for known errors • Develop and update Knowledge Base articles for better service

Requirements: • 5+ years of experience in IT service desks • ITIL v4 certification and Microsoft certifications preferred • Proficient in Microsoft 365 and related tools • Strong communication and analytical skills • Committed to precise documentation and time tracking

Drive service excellence and client satisfaction at MNP through your IT expertise. #J-18808-Ljbffr

📌 Advanced Support Analyst at MNP (Winnipeg)
🏢 Socket.dev
📍 Winnipeg