UBC invites applications for the Support Analyst I position in Vancouver, focusing on end-user technical support and system management. This role combines technical expertise with user interaction. As part of the UBC IT team, you will deliver software and hardware support to faculty and staff across the Vancouver area.

You'll handle service requests, inventory management, and user training while maintaining a commitment to diversity and equity. Collaboration with peers and clients is essential to resolving issues and enhancing IT services. Key Responsibilities:
Troubleshoot hardware and software issues across campus
Manage and respond to service requests through ticket systems
Facilitate user training on software and peripheral equipment




Maintain accurate inventory and service agreement records
Perform regular maintenance and repairs on desktop systems Requirements:
Bachelor’s degree in relevant discipline
Minimum two years' experience in technical support
Comprehensive knowledge of PC and LAN systems
Experience in providing remote support is preferred
Commitment to promoting an inclusive and respectful workplace Bring your expertise in technical support and a customer-first approach to UBC as you enhance IT service delivery.

📌 Support Analyst I For Ubc It Vancouver
🏢 The University of British Columbia
📍 Vancouver