Join Clariti as a support analyst for CivCheck and help government clients successfully navigate our creative AI platform. This role prioritizes customer experience through effective support and communication. In this founding position, you will manage and resolve customer inquiries while shaping essential documentation and support processes for CivCheck.

You'll work closely with internal teams to escalate product issues, advocate for users, and refine support workflows. Your insights will be invaluable during this critical early stage of the product. Key Responsibilities:
Serve as the day-to-day contact for customers’ support needs
Triage and prioritize support requests according to severity




Explicit documentation of incident investigations and resolutions
Work with Engineering for escalating issues
Create and update the public knowledge base for users Requirements:
4–6 years of experience in technical support in SaaS
Familiarity with tools like Zendesk and Salesforce
Ability to communicate effectively and simplify technical issues
Experience supporting government or civic technology clients
Comfort with AI tools to enhance productivity Embrace this impactful role and make a difference in the public sector with CivCheck.

📌 Support Analyst For Civcheck Launch Ottawa
🏢 Clariti
📍 Ottawa