Sinai Health is looking for a Clinical Program Assistant, Palliative Care to support our Temmy Latner Centre for Palliative Care. Each Clinical Program Assistant (CPA) on our team is assigned a set of primary responsibilities but is expected to prove full coverage for other CPA responsibility areas as required.

About This Team
The Temmy Latner Centre for Palliative Care offers medical care and support to patients and their caregivers in their own home. We care for patients of all ages with serious, life-limiting illness who cannot easily travel to appointments or who have no clinic-based palliative care available to them. We also provide care in the hospital through our In-Hospital Care Program.

In This Role You Will

Manage palliative care referrals

Initiate patient referrals to out-patient clinics or other palliative care programs

Respond to patient information requests by the Latner Centre physicians

Provide front reception duties including greeting visitors, answering and responding to telephone requests or forwarding calls as appropriate

Manage incoming and outgoing patient information, including scanning and uploading into electronic medical records

Book patient procedures at the request of physicians

Provide administrative support to the physicians, as required, including the review, formatting and uploading dictated notes

Prepare and submit patient insurance letters/documentation, at the physicians’ request

Monitor and submit billings to OHIP on behalf of Temmy Latner Centre physicians

Keep records of, and send out death notices to appropriate health professionals

Receive and report shadow billing and after-fours billings

Provide Finance Coordinator with reconciled report for payment to physicians monthly





Prepare the quarterly call schedule for the home-based and hospital-based programs, in collaboration with the Home-Care Lead Physician

Reconcile billings against Remittance Advice and report any discrepancies

Perform other duties consistent with the job classification as required

Job Requirements
Mandatory

Successful completion of a Medical Secretary or Medical Office Assistant Diploma from an accredited educational institution

2 years of recent medical secretarial experience working in a clinic/health care environment

Previous experience maintaining electronic health records

Previous experience preparing and submitting physician billings

Applicants with proven equivalent recent and related training and experience may be considered

Skills and Knowledge

Excellent telephone and interpersonal skills

Demonstrated quality patient service

Strong understanding of medical billing practices

Advanced technical skills and proficiency using electronic medical records and MS Office (Word, Excel, PowerPoint, Outlook)

Demonstrated effectiveness to work under pressure and routinely meet deadlines

Self-directed with an ability to make decisions and to exercise positive judgment

Confident organizational and time management skills with flexibility to adjust to priorities

Demonstrated professionalism; ability to work with a variety of individuals in a co-operative manner both independently and as part of a team

Ability to work accurately and effectively in a fast-paced environment

Demonstrated satisfactory work performance and attendance history

Job Type
Full Time

Hours
37.5 hours per week. Due to the nature of this position additional/varied hours may be required.

Vacancy Type
Replacement Vacancy

Union
Non-Union

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📌 Clinical Program Assistant, Palliative Care (Ontario)
🏢 Mount Sinai Hospital (Toronto), Sinai Health
📍 Ontario