Elevate your career with CIBC as the Director of Data & Insights specializing in Complaints Management. This role emphasizes leadership in analytics and reporting within a hybrid work setting in Toronto.

In this agile role, you will manage a team ensuring compliance with the Complaints Management Program while delivering insightful analytics. Your ability to enhance data processes and support strategic initiatives will be crucial. Collaborate with multiple stakeholders to ensure complete and reliable data governance.

Key Responsibilities:
• Lead the insights generation for complaints management
• Oversee the accuracy and clarity of executive reporting
• Ensure compliance with all relevant regulations




• Mentor and coach team members for optimal performance
• Improve the scalability of data analytics tools

Requirements:
• Degree in data analytics, mathematics, or a related discipline
• History of leading data and insights teams in large organizations
• Expertise in SQL, Alteryx, and reporting tools
• Strong analytical and communication skills
• Proven record of managing complex data programs

Be a part of CIBC and make a meaningful impact with your data expertise and leadership.
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📌 Data & Insights Director at CIBC (Ontario)
🏢 CIBC
📍 Ontario