Lead transformative initiatives at telMAX as Senior Manager of Process Improvement & Transformation. Focus on optimizing cross-departmental functions to elevate customer experience and operational efficiencies. This role involves reporting to the VP of Product Management & Customer Experience.

You will diagnose challenges and implement effective changes that streamline workflows and enhance customer journeys. Your leadership will drive collaboration and accountability across various teams. Key Responsibilities:
Diagnose and address process inefficiencies across functions
Design and implement effective customer engagement processes
Activate cross-functional collaboration to achieve goals
Establish explicit outcomes and accountability for improvements
Measure and optimize customer and operational metrics Requirements:
Track record in leading transformation from start to finish
Hands-on experience in process improvement methodologies
Familiarity with telecommunication or similar industries
Bachelor's degree in Business, Engineering, or relevant field
Certification in process optimization preferred Your expertise will be essential in improving customer interactions and operational excellence at telMAX.

📌 Senior Process Improvement Role At Telmax Markham
🏢 telMAX
📍 Markham