Senior AI Engineer Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that energise a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.An opportunity to play your part. Location: UK-based hybrid role, occasional travel to site. You will join the Channel Platforms team, which owns Centrica’s customer conversation estate across voice, chat and email. Our agents are already live: a pay‑as‑you‑go voice assistant built on a real‑time speech‑to‑speech model, a multi‑channel customer‑facing agent spanning voice, chat and WhatsApp, and a standalone agentic webchat service running on AgentCore Runtime. As a Senior AI Engineer you will own the intelligence layer of these products. That means the agent’s reasoning and orchestration,



the tools it can call, the knowledge it retrieves, the guardrails that constrain it, and the evaluation that proves it works. You will decide what good looks like and then build the measurement to show whether we are hitting it. This is a role for someone who has taken generative AI past the demo stage. Our problems are the hard ones that show up after launch: grounding answers in the right source, keeping voice latency low enough to feel natural, handing off to a human at the right moment, and proving to a governance board that the system behaves safely at scale. You do not need a contact centre background. If you are a solid engineer who has built real agentic systems on Bedrock or a comparable platform, we will teach you the domain. Day to day responsibilities Design and build agentic services on Amazon Bedrock and AgentCore Runtime, including multi‑step orchestration, state and memory management, and graceful handling of failure and ambiguity. Build and own the tool layer that agents act through, exposing business capability such as

📌 Senior Ai Software Engineer (Windsor)
🏢 Centrica
📍 Windsor