Become a pivotal force in customer operations at Momentum Financial Services Group as Senior Director, Journey Enablement. This role involves strategic leadership for enhancing the journey experience in a hybrid setting.

MFSG is looking for a Senior Director with extensive experience (15+ years) in customer journey management and transformation. You will design the framework that drives the enterprise journey model, aligning organizations to foster a deep commitment to customer-centricity. Your leadership will shape prioritized initiatives, ensuring measurable outcomes and cross-channel consistency.

Key Responsibilities:



• Define and govern the journey operating model across the enterprise • Embed customer-focused principles into all design decisions • Lead and facilitate prioritization across platforms • Own the journey library for accurate and updated definitions • Enable and coach Journey Leaders for alignment and success

Requirements: • 15+ years in a senior strategy or transformation role • Proven success in leading teams in complex environments • Expertise in customer journey frameworks is critical • Experience influencing at the executive level • Bachelor's degree in business or related field required

Elevate customer engagements and drive innovation in financial solutions by leading impactful changes at MFSG. #J-18808-Ljbffr

📌 Senior Director, Journey Enablement at MFSG (Winnipeg)
🏢 Money Mart - Quebec
📍 Winnipeg