Elevate client engagement as Talan’s Customer Evolution Manager for SAP AMS. This remote role requires expertise in managing SAP services and client relationships across North America. In this pivotal role, you provide accountability for Talan's SAP client portfolios, ensuring service health and operational excellence.

Your focus will be on moving clients toward continuous value creation by implementing proactive management and utilizing AI tools. Coaching a skilled team and maintaining close client relationships are essential parts of your mission. Key Responsibilities:
Build and maintain executive-level client relationships
Drive planning for daily service operations and issue resolution
Oversee the transition of recent clients into steady-state governance




Create and update a comprehensive knowledge base for clients
Identify and develop consulting prospects from services Requirements:
Seven years minimum in SAP or ERP environments
Solid experience in client relationship management
Familiarity with ITIL and service-level agreements
Proven leadership in coaching and team development
Bachelor’s degree required; IT-related preferred Leverage your SAP expertise to support Talan’s strategic goals, enhancing service quality and client satisfaction.

📌 Sap Ams Customer Evolution Lead Toronto (Canada)
🏢 Talan Group
📍 Canada