Transform technology solutions at The Salvation Army as a Senior Business Systems Analyst. Lead projects focused on Salesforce, ServiceNow, and DXP/DAM to better serve community needs. This 12-month temporary contract role requires collaborating with business and technology stakeholders to define functional requirements and guide the implementation of digital solutions.

You will manage stakeholder expectations, lead requirements gathering, and ensure quality throughout the project lifecycle. Join a team dedicated to delivering meaningful outcomes in the non-profit sector. Key Responsibilities:
Conduct comprehensive requirements gathering sessions
Develop functional specifications for key platforms
Facilitate design sessions with stakeholders




Support project lifecycles and quality control measures
Lead user acceptance and system testing Requirements:
7–10+ years in Business Systems Analysis
Experience with Salesforce, ServiceNow, or similar
Solid analytical and solution design skills
Understanding of SaaS and cloud solutions
Excellent communication and facilitation abilities Contribute your expertise and passion for service to The Salvation Army's initiatives as you enhance user experience and operational efficiency.

📌 Senior Business Systems Analyst Role Toronto (Canada)
🏢 The Salvation Army International
📍 Canada