Contact Center Ops Manager: Lead CX & Change (Saint John)

22 Sep

Valsoft

Saint John

22 Sep

Valsoft

Saint John

Valsoft Corporation seeks a Manager of Contact Center Operations to plan and implement call center strategies, improve systems and processes, and develop policies to meet goals. You will manage staff and daily operations within our business development center, focusing on problem solving, coaching, and ensuring teams meet performance metrics. The role emphasizes change management and robust leadership with cross-functional collaboration with Dev and HR to enhance customer experience.

📌 Contact Center Ops Manager: Lead CX & Change (Saint John)
🏢 Valsoft
📍 Saint John

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