Join Cotality as a Lead Customer Care Associate Manager, driving service excellence. Oversee a dedicated team in a hybrid setting focused on client satisfaction and operational effectiveness.

In this Associate Manager position, you will cultivate a supportive workplace for customer care associates while ensuring superior service delivery. Your role involves strategic communication with clients and direct mentoring of your team to uphold high performance. Experience in real estate and strong leadership skills will be pivotal in achieving operational goals.

Key Responsibilities:
• Facilitate seamless communication for client relations
• Conduct regular client status updates and business reviews
• Provide coaching and performance feedback to team members




• Develop and assess performance measurement tools
• Drive cross-training and ensure staff readiness

Requirements:
• Bachelor’s degree or over 5 years in a relevant field
• 4+ years in customer care leadership
• Exceptional emotional intelligence and team-building skills
• Proficient in data analysis and strategic problem solving
• Familiarity with technology platforms like MSP/BlackKnight is beneficial

Manage team dynamics and client satisfaction to enhance Cotality's service offering.
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📌 Lead Customer Care Team at Cotality (Ontario)
🏢 Cotality
📍 Ontario