Location
Regina or Weyburn

Contract Type
Temporary - Full Time until 10/15/2027

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and advantages packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Job Summary
The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.

Key Accountabilities

Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries

Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary

Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments

Provide excellent customer services to internal and external customers, while following corporate quality guidelines

Determine customer needs by utilizing precise questioning techniques

Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement

Receive,



distribute and prepare incoming and outgoing communications both internal and external to the corporation

Maintain files and records associated with the department

Assist with the development of training for the department

Perform general accounting and financial functions as required

Participate in continuous educational and professional development as required

Other related and assigned duties

Knowledge/Skills/Abilities

Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;

Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent

Ability to cooperate and deal tactfully with other staff and the public

Aptitude for accuracy and detail

Ability to implement and make sound decisions

Ability to use standard corporate software applications (Microsoft, SAP, etc.)

Ability to provide extraordinary customer service for all internal and external customers

Ability to work independently or as part of a team

This positions falls with in the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

Diversity & Inclusion
At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.

We base our selection process on merit and encourage all diverse groups to participate fully.

Learn more at Commitment to a Representative Workforce.

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📌 CSR, Business Support (Saskatchewan)
🏢 SaskPower
📍 Saskatchewan