Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech setting. The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams.

This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships. Key Responsibilities:
Direct the merchant application and onboarding journey effectively
Ensure timely activation through coordinated implementation plans
Monitor exit indicators and usage trends among merchants




Facilitate educational and growth opportunities for merchants
Analyze operational metrics for improvement initiatives Requirements:
Over 8 years of relevant experience in fintech or payment operations
Proven track record in managing merchant activations
Solid analytical skills and ability to validate processes
Excellent communication and collaboration abilities
Experience in high-growth environments preferred Lead merchant operations and foster customer growth at OTT Pay Inc. while championing operational excellence.

📌 Ott Pay Merchant Operations Leadership Role Toronto
🏢 Socket.dev
📍 Toronto